Refund policy

Last updated: August 14, 2026

Welcome to ElizabethBurr.com. I want you to feel confident when you order from the Come and Gather collection.

Because most products are made to order through a print-on-demand fulfillment provider, I cannot handle returns exactly the same way as a traditional store with pre-made inventory. However, I believe in being fair, honest, and responsive when an item arrives damaged, defective, misprinted, incorrect, or otherwise does not meet reasonable expectations.

Please read this policy before placing an order. By completing a purchase, you agree to the return and refund terms that apply to your order.

Products Covered by This Policy

This policy applies to physical products sold through ElizabethBurr.com and the Come and Gather collection, including print-on-demand apparel, accessories, and printed materials.

It also applies to digital downloads, study guides, printable materials, and other digital products, subject to the digital-product terms below.

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact me as soon as the problem is discovered. All issues must be reported within 30 days of delivery.

To request help, email ElizabethBurr.com@gmail.com with:

  • Your full name

  • Your order number

  • A brief description of the issue

  • Clear photographs of the item, including the damage, defect, misprint, or incorrect product

  • Photographs of the packaging, if the item was damaged during shipping

Please do not send the item back unless I provide return instructions.

I will review the issue and work with Printful, when applicable, to determine the appropriate resolution. For a confirmed damaged, defective, misprinted, or incorrect item, I may offer a replacement or a full refund to the original payment method.

If a return is needed for a confirmed product issue, I will provide instructions and cover reasonable return shipping costs when required. In many cases, photographs are enough to resolve the issue, and you will not need to return the item.

Returns for Size, Fit, or Change of Mind

If you selected the wrong size, changed your mind, no longer want the item, or have another reason unrelated to a defect or an error on my part, you may request a return within 30 days of delivery.

To be eligible for a non-defect return, the item must be:

  • Unused and unwashed

  • Free from damage, stains, odors, pet hair, or signs of wear

  • In its original condition

  • Returned with original packaging, tags, or inserts when applicable

  • Accompanied by a receipt, order number, or other proof of purchase

Because Come and Gather products are made to order, approved non-defect returns are subject to a 20% restocking fee. This fee helps cover the processing and handling costs associated with products created after an order is placed.

Original shipping charges are not refundable for non-defect returns. You are responsible for return shipping costs unless the return is due to a confirmed error, defect, damage, or incorrect item.

Before ordering, please review product descriptions and size guides carefully. Measurements and sizing information are provided to help you choose the best fit before your product enters production.

Exchanges

I do not currently offer direct exchanges.

The fastest way to receive a different size, color, or item is to request a return for the eligible item you have and place a new order for the item you would like instead. The original item must meet the return requirements in this policy, and the new order will be subject to current product availability, pricing, and shipping costs.

If you received a damaged, defective, misprinted, or incorrect item, please contact me rather than placing a new order. I will review the issue and help determine the appropriate solution.

Items That Cannot Be Returned

The following items are not eligible for return or refund, except where required by law or when they arrive damaged, defective, misprinted, or incorrect:

  • Personalized or customized products

  • Final-sale, clearance, or “as is” items

  • Used, worn, washed, altered, stained, or damaged items

  • Items returned without approval

  • Items returned outside the applicable return window

  • Items returned without proof of purchase

  • Digital products after access, download, or delivery has been provided

  • Gift cards, if offered

Digital Products

Digital products, including downloads, study guides, printable materials, and similar content, are generally non-refundable once access has been granted, the file has been delivered, or the product has been downloaded.

If you experience a technical problem that prevents you from accessing a digital product, please contact me at ElizabethBurr.com@gmail.com. I will make a reasonable effort to help resolve the issue.

If I cannot resolve a verified technical problem, I may offer a replacement file, store credit, or refund as appropriate.

How to Request a Return

To request a return, refund, replacement, or other assistance, please email ElizabethBurr.com@gmail.com within the applicable timeframe.

Please include:

  • Your full name

  • Your order number

  • The item or items involved

  • The reason for your request

  • Clear photographs, if the item is damaged, defective, misprinted, or incorrect

I will review your request and provide next steps. Please do not send an item back before you receive return approval and return instructions. Returns sent without authorization may not be accepted or may not be eligible for a refund.

If your return is approved, I will tell you where to send the item. Depending on the order and reason for the return, the item may need to be sent to a Printful return address or another address I provide.

Refund Timing and Method

After I receive and inspect an approved return, I will notify you whether the refund has been approved.

If approved, refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to be processed. Your bank, card issuer, PayPal, Shopify Payments, or another payment provider may require additional time to post the refund to your account.

For approved non-defect returns, the refund will generally include the purchase price of the returned item minus:

  • The 20% restocking fee

  • Original shipping charges

  • Any applicable return-shipping costs that you were responsible for paying

Refunds may be refused or limited when an item is returned used, damaged, incomplete, outside the applicable return window, or without proof of purchase.

Orders Returned to Sender

If a package is returned because the address provided at checkout was incorrect or incomplete, delivery was refused, or the carrier could not complete delivery, please contact me at ElizabethBurr.com@gmail.com.

If you would still like the item, reshipping may be available after payment of a new shipping charge. If a refund is available, it may exclude original shipping charges, return-related costs, and any applicable restocking fee.

Relationship to Other Policies

This Return and Refund Policy should be read together with my:

My Shipping Policy explains fulfillment, shipment, tracking, carrier delays, and delivery concerns. These policies work together to explain the terms that apply to your order.

Contact Information

If you have questions about a return, refund, replacement, or product issue, please reach out.

Email: ElizabethBurr.com@gmail.com
Mailing address: 26618 Highway 51, Stilwell, OK 74960